Welcome Back under Covid Level 3

We are operating under Covid Level 3 from 28th April 2020, following safety guidelines so things will be a little bit different, we will have reduced hours and limited access from service lane behind shop.

You can now purchase anything in our full range with Contactless payment and pick up (Eftpos is available also) and you can also have your bikes serviced, repaired etc – BUT these must be booked in prior to coming into our workshop and safety rules are in place. (Please note our physical store / workshop will be closed to customers)

If you need parts for your bike it will make it easier if we have your vin number in some instances.

Your options to safely receive your order / repairs and servicing are below:

Contactless “phone / text” & Collect or bike drop off.
Once your order / Bike is ready to be picked up, we will phone / text you to let you know.
We can do contactless delivery for bikes repaired – Have your bike safely delivered to your home.

Some extras you’ll need to know:

We will be operating reduced hours so you must phone us before coming to the store regardless.
We are committed to keeping everyone safe, including our team.
We’re taking additional health and safety precautions for all our team members, including safe distancing and hygiene measures.

Our teams are doing everything they can to get your order and repairs done as quick as they can.  As you might expect, we’re getting many queries, the best way for you to reach us is by phone or text

Contact Phone numbers:

Parts Department Ph 0274-850-049 – limited hours or email: parts@underwoodandwilkins.co.nz
Workshop Repairs and Servicing – John – Ph 0274-754-282
New / Used Bike Sales – John – Ph 0274-754-282 or email:  sales@underwoodandwilkins.co.nz
Administration – email:  admin@underwoodandwilkins.co.nz

Thank you for your patience

WhakataneINFO
WhakataneINFO